Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However,
if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund, or an exchange. Please see below for more
information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels
attached.
RETURN PROCESS
To start a return, you can contact us at contact@okorigin.com or call us at +1 (559) 759-0345 . If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping charges will be paid or reimbursed by us.
DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
EXCEPTIONS
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at contact@okorigin.com or call us at +1 (559) 759-0345
RESTOCKING FEE
We do not charge a restocking fee on returns.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
e-mail at: Contact@okorigin.com
Phone: +1 (559) 759-0345